Terms of service

Terms and Conditions

The following tell you the terms and conditions on which we supply products to you from our website www.lizzetfrausto.com and on which you may use the website.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the terms and conditions set out below (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. If you may not wish to be bound by all the Terms, you may not access the website or use any services.

When you use our website, our Privacy Policy will also apply.

ABOUT US

This website is operated by Lizzet Frausto. Throughout the site, the terms “we”, “us” and “our” refer to Lizzet Frausto. Our registered office is at 214 Uxbridge Road, Hampton, TW12 1AY.  Our VAT number is GB 425 2338 19.

HOW TO CONTACT US

• By phone on +44 (0)20 8064 2280
• By email info@lizzetfrausto.com

Our office hours are Monday to Friday 9am until 5pm. Please note that we will not be able to answer your queries outside of these hours.

ABOUT THESE TERMS

We reserve the right to update, change or replace any part of these Terms of Service and any of our policies by posting updates and/or changes to our website. You can review the most current version of the Terms of Service at any time on this page.

The Terms in effect at the time you placed your order will apply, unless any change to these Terms is required by law in which case it may apply to any order previously placed by you. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

Please contact info@lizzetfrausto.com if you have any queries regarding these terms.

CONTRACT

Your order shall constitute an offer to us to purchase the Products listed in the order. After receiving your order, we will send you an Order Acknowledgement email, please note that this email does not constitute our acceptance of your order.

Your order will be accepted and a contract for the sale of the Products will be formed between you and us on the earlier of 1. the date on which we receive payment in full or 2. when we dispatch the Products to you. An Order Confirmation email containing a unique order number and dispatch notification will then be sent to you.

All orders are subject to acceptance by us. We may decide at our discretion to not accept your order because for instance the Product is out of stock, we have identified an error in the price or description, or we are unable to meet a delivery deadline. We will inform you of this and will not charge you for the Product or if you have already paid for the Product, we will refund you.

Each confirmed order constitutes a separate contract between you and us and shall be governed by these Terms.

PRODUCTS

Our Products and their packaging may vary slightly from the descriptions or pictures provided on our website or otherwise communicated to you. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the Products.

PRICE

The prices of the Products are the prices indicated on the website when you place your order. All prices are inclusive of VAT and exclusive of postage/delivery.

The prices are given in GBP.

We may vary the prices on our site at any time and without any notice.

It is always possible that, despite our best efforts, some of the Products listed on our website are incorrectly priced. We will normally check prices before dispatching your order so that, where the Product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Product’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your order.

If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as mispricing, we may end the contract and refund any sums you have paid for Products you have not received.

We are happy to offer a sale price adjustment on items purchased up to 7 days prior to the commencement date of a sale if the exact item you have purchased is available at the time your request is made.  This does not apply to items purchased at a reduced price.  Once an item has been purchased at a discounted price, no price adjustment will be offered should the item be marked down further. 

Sale price adjustments will be in the form of a gift card redeemable on our website which will be valid for 6 months.

PAYMENT

You must pay for the products before we dispatch them.

We accept Visa, Mastercard, Maestro, American Express, PayPal and Apple Pay.

You confirm that the credit/debit card that is being used is yours and that all details you provide to us including, without limitation, name and address details are complete, correct and accurate. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

We will not charge your payment method until we dispatch your order.

RIGHT TO CANCEL - COOLING OFF PERIOD

You have the legal right to change your mind and to cancel your order within 14 days of receiving your delivery. We will refund you the price paid for the Products in accordance with our Returns Policy as stated below.

Please inform us by emailing us at info@lizzetfrausto.com with your name and your unique order number as found on the order confirmation email.

You must return the Products within 14 days of informing us of your intention of doing so.

FAULTY PRODUCTS

If you have any questions or complaints about your order or if your Product is faulty, please call us on +44 (0) 20 8064 2280 or email us at info@lizzetfrausto.com.

You have a legal right to a refund, repair or replacement if the Products you have bought are not as described, not fit for purpose or of unsatisfactory quality.

If you discover the fault within 30 days of receiving the item, you are entitled to a refund, including the standard delivery costs and the reasonable costs of posting the item back to us.

If the Product cannot be replaced or repaired, we will then offer you a refund.

Returns of faulty products must follow the terms of our Returns Policy below.

LIABILITY

We will be responsible for any loss or damage you suffer that is a reasonably foreseeable result of our breaching these terms when you commenced using this website or if a contract has been formed, but we are not responsible for any economic or any indirect or consequential loss that was not reasonably foreseeable to both you and us. We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

USE OF THE WEBSITE

We take reasonable care in preparing and presenting the contents of the site however we give no guarantee that the information it contains is complete, accurate or reliable. Product specifications are not intended to be binding and only have the purpose of giving a general description of the items. We disclaim all warranties with regard to this information, including, without limitation, warranties of technical efficiency, satisfactory quality, non-infringement and fitness for a particular purpose to the extent permitted by law.

The website and all materials published on it are owned by or licensed to us. The copyright and all other intellectual property rights on the contents are our sole and exclusive property or that of our licensors.

You may view our site and print its contents for your personal and non-commercial use only.

Without our prior written consent, you may not use, transfer, copy or reproduce any part of our website, including text and images, its source HTML code in whole or in part, in any form or by any means, electronic, mechanical or otherwise, except for the sole purpose of viewing its content.

You agree to provide current, complete and accurate purchase and account information for all purchases made on our website. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We reserve the right at any time to suspend, temporarily or permanently, your access or use of the website for operational, legal or any other reasons.

VIRUS PROTECTION

We do not guarantee that our website is virus-free and secure. You are responsible for configuring your computer programmes in order to access our site. We shall not be liable for any loss or damage which occurs as a result of any virus or breach of security.

GOVERNING LAW

These terms are governed by English law. In the event of a dispute between you and us, the courts of England and Wales will have exclusive jurisdiction.

GENERAL

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

NEW SUBSCRIBER DISCOUNT

We offer 10% off to use against your first order if you sign up to our website subject to the terms and conditions below:

• To redeem this offer, enter the code WELCOME10 at checkout on your first order on lizzet frausto.com
• This promotional code has no minimum spend. It may only be used once per person and cannot be combined with any other promotion, discount or offer apart from the free shipping offer for domestic orders.
• This offer is non-transferable, non-exchangeable and no cash alternative is offered.
• Lizzet Frausto reserves the right at our discretion to revoke, suspend, cancel and/or amend the offer and these terms at any time and without notice.
• Kindly refer to our Privacy Policy for more information on how we use your personal data for the purposes of administering this promotion.
• These same terms apply to any other promotional code that may be offered from time to time.